Shipping & Refund Policy

Thanks for supporting Brenauri Design

Payment

Credit Card Payments:  Brenauri Design does not receive your credit card number or store your credit card information. Payments must be done at the time of purchase.

Processing Time

Normal processing time is 3-5 business days (not including weekends and nationally recognized holidays). Processing time does not include shipping time. Processing time may vary depending on the volume of orders (will be communicated if that is the situation).

Shipping 

All items are shipped via USPS Priority. You will receive an order confirmation number by means of email and or text message, if you provided a mobile number. Once your order is prepared for shipping, a tracking number will be provided. 

Please ensure that your address is correct as Brenauri Design will not be responsible for incorrect shipping address. Brenauri Design will not be responsible for lost, refused or stolen packages, or delays due to weather or shipping carrier delays. Once your package is in the hands of USPS or the shipping carrier used, we are no longer responsible. Any shipping issues or return-to-sender packages based on customer shipping input error will be reshipped at the customer's expense.

Your order cannot be processed without an email address. This is used only in communicating with customer regarding orders.

Order Cancellations

Please!!! make sure your order is correct before checking out; there are no cancellations or refunds. Please reach out to Brenauri Design before you order if you have any questions.

 

Refunds/Exchanges
All Sales are FINAL!!  Shipping cost is not refundable.

If there are issues with ANY purchase, please contact me at brenaurifashions@gmail.com within 2 calendar days of receipt of your order. Our goal at Brenauri Design is to provide the best customer service and produce awesome products for our customers.

Tumbler/Cup Care

HAND WASH ONLY with mild soap and water! DO NOT WASH IN THE DISHWASHER! Dishwasher use extremely high temperatures and this WILL FADE YOUR CUP! DO NOT USE ABRASIVE SCRUBBER TO CLEAN THE TUMBLER! Please treat your tumbler with care and it will last a long time.

T-Shirts 

Processing time is 3 to 5 business days, this does not include shipping time- (Do Not Include Weekends/Holidays). Please Note: All of the information below APPLY to your T-Shirt purchase. (Please read: Shipping, Refund/Exchanges) 

T-Shirt Care:  Machine wash warm or cold with mild detergent with t-shirt on wrong side . DO NOT BLEACH or DRY CLEAN. Dry on low heat setting or lay flat to air dry. Do Not Use Iron on Image!!

Jewelry (BRENAURI FASHIONS)

Jewelry Purchase: Please allow 3 days from order date for your jewelry to be shipped for in stock items. Items that are pre-orders will be shipped once items are made. ( 7-10 days Does Not Include Weekends or Holidays) If you purchase other items with your earrings, please be mindful, they will be shipped together. If you want your earrings sooner, please order separately.

Jewelry Care Tips: Jewelry made from resin should not be exposed to chemicals or alcohol-based products such as perfume, hairspray, household cleaners or nail polish remover. **Take off the jewelry when swimming and taking a shower or a bath. **Clean and polish jewelry when necessary with a damp microfiber cloth. **Keep the jewelry away from direct sunlight for long periods of time. **Store the jewelry in a cool, dry place (preferably, an individual box). 

Jewelry items that have brass, or other metal findings should be kept away from moisture/humidity (Do not store Jewelry in bathroom or humid environments). Over a period of time brass and other metals will start to tarnish. To help keep jewelry in good shape try to store each piece separately so that different materials don't scratch/touch other metal pieces. You can wrap each piece in soft fabric and store in an airtight bag.

Contact me if you need help with other suggestion on caring for your jewelry purchase.

 Additional Policies / FAQ BRENAURI FASHIONS (for Skirts)

MEASUREMENTS: All (Skirts) garments are sewn according to measurements provided by the customer. Please ensure that measurements are taken properly and entered correctly in note/comment section before checkout. If measurements are not noted to seller, I will email you to request information. Orders cannot be processed without measurements and will delay the processing of your item.

Quick Measurement Guide: Wrap measuring tape (soft measuring tape NOT metal or aluminum measuring tape) around your natural waistline (usually 1 inch above belly-button) OR where you desire your skirt to 'sit'. DO NOT wrap tape measure too tight or pull stomach/belly in because this will give inaccurate measurements.  Length: While standing straight, measure from your waist (where you want skirt to 'sit') down vertically to point where you want your skirt to end. Skirt lengths are already predetermined unless option is given in description area for garment. Since these are handmade garments, please allow small differences in measurements (Limited to 1 inch).

Please feel free to contact me if you have any questions before ordering. By placing your order you are agreeing to the above terms.

Email: brenaurifashions@gmail.com

Note:  Please allow up to 48hrs for a reply during Normal Business Hours

Thanks again for supporting Brenauri Fashions, LLC